Refund & Cancellation Policy

     This Refund and Cancellation Policy outlines the terms under which you may cancel an order or request a return, refund, or exchange for products purchased through      AexMart, operated by Paydoor Technologies (OPC) Private Limited      (hereinafter referred to as the “Platform”).    

Cancellation Policy

     Cancellation requests will be considered only if the request is made within      10 days from the date of placing the order.    

     However, cancellation requests may not be accepted if the order has already been communicated to the seller/merchant and the shipping process has been initiated, or the product is out for delivery.    

     In such cases, you may choose to reject the product at the time of delivery.    

Return, Refund & Exchange Policy

     We offer Return, Refund, or Exchange on eligible products,      subject to the conditions mentioned below:    

     
• Returns are accepted within 10 days from the date of delivery.
     
• Once a return request is approved, a refund will be initiated.
     
• Refunds, once approved, will be processed and credited within          5–7 working days.
     
• For approved exchanges, the replacement product will be re-delivered within          5–7 working days.
   

Damaged or Defective Products

     In case you receive a damaged or defective product,      we will provide a refund after verification.    

     Such issues must be reported within 10 days of delivery      along with relevant proof, if requested.    

General Conditions

     
• Products must be unused, unwashed, and in original condition with tags intact.
     
• Refunds will be processed using the original payment method.
     
• Refund timelines may vary depending on the payment gateway or bank.
     
• We reserve the right to approve or reject any return, refund, or exchange request.
   

     For any questions or assistance regarding cancellations, returns, or refunds,      please contact our customer support team using the details available on the Platform.